Privacy Policy

10mcs is committed to ensuring the confidentiality and privacy of its users. Protecting our user’s trust is paramount to us. This document discloses the information practices and outlines the user privacy and the terms that govern it.  We request all users (new and existing) to carefully read the below the privacy policy and the terms defined therein prior to submission.

1: We are committed to protecting user information and shall not use this for any illegal, unauthorized purposes, transactions or activities whatsoever.

2: However, there are specific areas, functions or exceptions where we may use your personal information. These are as follows:

For promoting safe transactions that are in compliance with privacy laws under the jurisdiction that we operate in; for collecting fees, service charges; for troubleshooting technical problems; providing customer support; conflict resolution (if any), addressing user feedback; improve the overall user experience, enhances the quality of our service(s); is on par with latest trends, best practices, technical or business  developments; for personalizing user interaction;  sharing announcements based on user preferences, if any.

We also may use the information to communicate with you, for example, informing you about relevant company news, special promotions, events, customer service, or in relation to specific transactions to provide support to products or services you have obtained from us to name a few.

3: We request each user to provide the latest, accurate and updated contact and user information, when required.

4: We will not disclose your personal information or user information without your consent. We may disclose information, only when required by law to respond to a legal process or compliance to combat fraud or protect our interests and/or the rights of other customers.

5:  For the development & provision of select services or to enhance the user experience, we work with select affiliates, partners, contractors and vendors who carry the highest credentials and have a worldwide reputation. Any such interaction with third parties will not affect user’s privacy or rights.

6: We will take appropriate measures to store information, data & correspondence that are legally compliant and ensure the highest level of security, reliability, accuracy and confidentiality.

7: The system does not allow our staff or third parties to access any user passwords, data or personal information. All the data is encrypted and stored in a secure environment. In the event, of a user forgetting his/her password, the password retrieval system is automated. No staff member can access or see them or will solicit them from a user via email or phone.

8: 10mcs will not sell, distribute, share or lease the user’s personal information to any unauthorized third party for marketing purposes, without the consent of the user. In some exceptions, for example, to address any legal compliance, policy violation, safety of other users, breach of terms of we may access user data.

9: The user agrees to receive relevant marketing ads, special promotions, deals for consumer goods & services unless the user wishes not to receive such announcements. In the case, that the user is unwilling to such content, they must follow the instructions to opt-out given on the website or relevant correspondence.

10: The user will not reuse, broadcast any of the content listed on the website or collect user addresses for the purpose of solicitation, email harvesting, spamming or phishing. If the user is found to be involved in such actions, which violates the Terms of Use and/or the Privacy Policy or other governing terms. We have the right to take appropriate action, including blocking the user and resort to legal action if required.

11: We have the right to automatically scan, monitor, track any e-mails, content, communications or transactions transmitted internally or externally from its website(s) for the purposes of review, ensure service quality or security audit purposes. In the case of use for external communication, 10mcs.com does not save or store the addresses of other persons permanently or use them for marketing purposes.

12: We reserve the right to monitor, review any content, transaction or interaction on the site. We do not assume any liability with respect to the data stored, processed, shared or retrieved in any form whatsoever and reserve the right to revise, modify, and amend from time to time, this Statement in part or entirety with additional information without prior notice, justification. Any such changes do not entitle the user to claim any compensation or damage caused due to this action.

13: We do not assume liability or responsibility to any user in any form whatsoever for any direct or indirect material or moral rights that may arise from the use of this Website or our affiliated network of websites and are not responsible for the accuracy, omissions of the information or any delay or interruption or any other reason.

14: We may allow you to interact with other Web sites on which you may have accounts, provide links or embed third-party apps, services from our website(s) at our discretion.  A user of such links, applications, or services is subject to the respective third parties’ usage terms & privacy policies, must become familiar before using them, and should do so at their own responsibility and risk.  We are not responsible for the privacy practices, usage, content, credibility, security, user policies or terms of third party sites, external links, applications or services.

15: We may amend in part or whole the Privacy Policy from time to time, without prior notice. The revised version will be effective as of the date of publication. If the user continues to use our services, the user by default is in compliance and acceptance of the terms and conditions contained in the amended version of the new.

Some key points related to info and data collection to be included in Websites Privacy Policy

1- Information to be collected/Use of cookies

2- How the information is used

3- Information sharing and disclosure

4- user’s consent

5- General preparation/consideration

1. Information collected

• Information User provides the Website such as name, telephone, email etc…
• Info Website gets from users such as log in info, location info…
• Info collected by and from third parties platforms or from service Providers for technologies.
• Use of cookies:

A cookie is a small file containing a string of characters that is sent to user’s computer when user visit a Website. When user visit the Website again, the cookie allows that site to recognize user’s browser. Cookies may store user preferences and other information. User can reset his browser to refuse all cookies or to indicate when a cookie is being sent. However, some Website features or services may not function properly without cookies.

Cookies are used for various purposes:

• To enhance the user’s online experience,
• The Website use cookies or other tracking technologies to understand service and internet usage and to improve or customize the products, content, offerings, services or advertisements on Website.
• The Website may use cookies to personalize the users experience, to help the Website offer the user products, content, offerings or services that may be of interest to user and to deliver relevant advertising when the user visit the Service or other website or application.
• The Website or third party service providers, advertisers, advertising networks and platforms, agencies, also may use cookies or other tracking technologies to manage and measure the performance of advertising displayed on or delivered by or through other network or services.

2. How the information is used/collected

• The information is used to offer tailored-content –like giving more relevant search results.
• To improve user experience.
• Perform analysis of how the user uses the services or any part thereof.
• Provide technical support for the service.
• For administrative purposes
• For targeted ads.
• To provide and communicate with the user about the services or the user’s account with the Website.
• Customize or personalize ads, offers and content made available to user based on his visit to and/or usage of the services or other online or mobile application, platform or services and analyze the performance of those ads, offers and content as well as the user’s interaction with them.
• Communicate with the user about other products, programs or services that may be of interest to the user.
• Carry out payment transactions;
• Complying with GDPR rules and regulations and EU regulations and legal processes.

3. Information sharing and disclosure

The website may disclose the information as follows:

• To service providers or partners that Website have engaged to perform business-related functions on Website behalf. This may include service providers that: (a) conduct research and analytics; (b) create content;(c) provide customer, technical or operational support; (d) conduct or support marketing (such as email or advertising platforms); (e) fulfill orders and user requests; (f) handle payments; (g) host website services, forums and online communities; (h) administer contests.

The Website ensures that the service providers or partners that Website have engaged to perform business-related functions on Website’s behalf shall act in accordance with the Website’s privacy policy and other appropriate security and confidentiality measures which the Website applies.

• In response to legal process, for example, in response to a court, a law enforcement or government agency’s request or similar request.
• Website might transfer some or all of user’s information if the Website, or one of the Website business units, undergoes a business transition, like merger, acquisition by another company, or sale of all part of its assets, or if a substantial portion of its business unit’s assets is sold or merged in this way.
• Website may share information with unaffiliated Partners and third parties (e.g. our third party service providers, advertisers, advertising networks and platforms, agencies, other marketers, etc..) that wish to market products or services to user.
• The Services covered by this privacy policy may offer content that is sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain information, which is subject to their own privacy policies.

The Website ensures that the advertisers, advertising networks and platforms, agencies, other marketers, identified third parties shall act in accordance with the Website’s privacy policy and other appropriate security and confidentiality measures which the Website applies.

• Website may use the personal data, user content or any other info in an anonymous way without identifying the user as an individual to third parties. This includes for instance aggregated data about the usage of the Website to third parties for such purposes as Website deems to be appropriate. 
• The Website may contain links to other websites. The user should be aware that the Website is not responsible for the privacy practices of such other websites. The Website encourages when the user leaves the Website to read the privacy statements of each and every website the user visits if user intends to provide personal information to that website. The Website’s privacy policy applies solely to the user personal information that the Website collect

4. User’s Consent

• By visiting the services, whether as a registered user or otherwise, the user acknowledges, either accepts and agrees or refuses that he/she is giving us his/her consent to track user activities and user use of the service through the technologies described in the website, as well as similar technologies developed in the future.
• Users can withdraw consent at any time.
• They have the right to object, the right to access, the right to erase, right to restrict the processing of the personal data. Furthermore, users have the right to request records for data already collected from user. 
• The Website unaffiliated partners and third parties may themselves set and access their own tracking technologies when user visit the Website services and they may have access to information about user and user online activities over time and across different websites or applications when user use the service. Their use of such tracking technologies is not in Website control and is subject to their own privacy policies.
• In case Website is collecting sensitive data (relating to confidential medical facts, racial or ethnic origins, political or religious beliefs or sexuality), this will require the intelligible consent of the user.
• It is acceptable to give users the opportunity to “opt-out”.

5. Data storage

Website will retain the user’s personal data for a period of 30 days or for the period of providing the services and for the business purpose.

Once the Website stops providing the services and the data is no longer needed then it will either destroy it or delete it.

If you have any questions about this Privacy Statement, or want to report a violation, file a complaint or give feedback or suggestions, we encourage you to contact us at the following e-mail: support@3ndena.com